FAQs

If I have any questions, who should I contact? For questions, comments or concerns, please email info@shopbyju.com.

How long does shipping take? Please allow at least 14 days for your order to ship. For any shipping questions, please email shipping@shopbyju.com.

My sweater is a little too small and I would like to return it or exchange for a new size, who should I contact? At the moment, we only accept exchanges within 30 days. Customer is responsible for return shipping. If you need to process an exchange, please email info@shopbyju.com. 

Do you have any recommendations on how to wash my items? Yes! We recommend you use cold water to prevent dye from bleeding and fading, wash items inside out, use the gentle cycle, avoid washing with other items and let your tie-dye air dry.